Brolin adds Help Desk to PortalProdigy

Posted on 1/10/2005

Press Release

Portal Prodigy, Inc Announces New Feature – Help Desk

Irvine, CA – Jan. 10, 2005 — According to Brock Miller, CTO of Portal Prodigy, Inc., and CEO of the Brolin Corporation, “Help Desk is an amazingly powerful addition to PortalProdigy that allows businesses to take control of their customer service center and turn it into a profit center.  It provides everything needed to configure and manage service requests and could easily be sold as a standalone product".  The new feature component is immediately available to all Portal Prodigy website installation clients at no additional cost. 

Improve customer and member satisfaction and more efficiently manage support and service requests using the Portal Prodigy Help Desk.  The Portal Prodigy Help Desk can be used for processing and managing a variety of interactions including warranty claims, maintenance service requests, maintenance and support contracts, project requests, consulting requests, training requests, resource requests, research requests, event planning, questions and assistance with problems.  The Portal Prodigy Help Desk automatically logs time and produces invoices for billable services and products.  You define the information (data fields) that you want to collect.  All information is indexed and searchable as part of your organizations Help Desk knowledgebase.  Help Desk integrates with Document and Resource Management, Task and Tickler Notes Management, Project Management, and Item and Order Management to provide a complete interaction management solution.

About Brolin Corporation, Inc.

Brolin is a software developer, providing quality custom software solutions and software products. Brolin incorporated in 1994 with the objective of lowering the cost for quality software development.  One of the steps to achieve this objective was to establish offshore developement operations in the country of Bulgaria.  Brolin established its software development operations in Sofia, Bulgaria in 1994 and since then has successfully completed many assignments for clients both large and small. Some of Brolin's well known corporate clients include Bank of America, CB Richard Ellis, Fleet Bank, Jones Lang LaSalle, Platinum Software, Sempra Energy, Siemans, Sun Microsystems, and Travelers Insurance. 

Brolin has a strategic alliance with PortalProdigy as the developer of PortalProdigy's software. 

In addition to PortalProdigy and custom software development, Brolin offers the following software applications:

• Web Help Builder -- tool for breaking up large MS Word documents into individual html pages that can be quickly downloaded from your website.  Includes search by keywords, table of contents and easty navigation options.
  
• Harvester -- Enterprise tool for harvesting massive amounts of data from the Internet.  Harvester is optimized for amazing performance.  Performs bulk harvests using highly detailed criteria. 
  
• RTS -- Reporting & Tracking System for Corporate and Institutional Real Estate Planning and Portofolio Management.  Provides web portal and web based management of everything from Individual Project Requests to Capital Plans.  Provides a comprehensive view of an organizations real estate portfolio with ability to drill down to individual project details, work orders, project budgets, project actual costs, project schedule, and staff.
  
• PropInfo - comprehensive database application for managing commercial property information.  Available in desktop and client server versions.

Brolin Corporation  Contact
Brock Miller
Tel: 949.595.8300 Ext 100
Email: Brock@Brolin.net

About Portal Prodigy, Inc.

Originally incorporated as NonProfits Only, Inc. in 2001, Portal Prodigy, Inc., located in Robbinsville, NJ, is dedicated to providing products and services to small and medium businesses and nonprofit organizations. The company’s mission is to Isolate the best website features, processes and practices on the Internet and roll them up into a uniform, easy to implement and reasonably priced operating platform so its customers can leverage the web without complications, without programming, without headaches and without changing the way they do business. The company’s philosophy is simple:

·  Build, maintain and constantly improve a feature rich system that is simple and easy to use.

·  Keep the customer involved in the development, improvement and support process so it meets their needs.

·  Preserve a fair and economical price.

·  Sell one complete system instead of a core with expensive add-on modules.

·  Build community.

Its flagship product comes complete and ready to go. No need to add modules. Just add personality and organizations are up and running instantly. Clients don’t even need to install expensive servers and bandwidth. Portal Prodigy runs the equipment for them. PortalProdigy makes Internet implementation simple, quick and easy.

Portal Prodigy Contact

Stephen M Reuning
Tel: 609.584.7747 Ext 202
Email:SMR@portalprodigy.com